Remote Support

A great many IT problems don't need anyone in the room. With your permission we can connect to your computer over the internet, see what you see, and put things right while you watch — often the same day, and usually quicker than waiting for a visit.

What we can sort remotely

• Slow computers cleaned up and speeded back up
• Windows and software updates, errors and crashes
• Email problems — settings, passwords, mail not sending or arriving
• Viruses, pop-ups and suspicious warnings
• Printers, scanners and devices that have stopped talking to your computer
• Setting up backups, accounts and new software
• One-to-one training and walking you through something step by step
• AI tools set up and explained

What still needs a visit

We will always tell you honestly which it is. Anything physical needs us there in person: a machine that won't switch on, a broken screen, failing hardware, cabling, Wi-Fi that needs moving or testing around the house, or a computer that can't get online at all.

How a remote session works

• You start it. We send you a link or a code. Nothing can happen until you accept it.
• You watch the whole thing. Your screen stays on and you see every click we make.
• You can stop instantly. There is an end button, and closing the window cuts the connection.
• The connection is encrypted from your computer to ours.
• We never need your banking details. If anyone ever asks you for those during a support session, it is a scam — end it and ring us.
• Access ends when the session does. We cannot reconnect later unless you ask us to and approve it again.

We use Microsoft Teams

Remote sessions run over Microsoft Teams — the same tool used by businesses, schools and the NHS. You do not need an account or a subscription: we send you a link, you click it, and it opens in your web browser.

If you would like a record of the work, we can record the session with your agreement and send you a copy. We do not record anything without asking you first. See our privacy policy for how we handle your information.

What it costs

Remote work is charged at the same rates as everything else — £36 an hour inc. VAT for home users and £60 an hour + VAT for business — but there is no travel and no waiting for an appointment slot, so smaller jobs are often quicker and cheaper. See full pricing or our support plans.

Where we can help

Our on-site visits cover Penarth, Barry, Cardiff and the surrounding Vale of Glamorgan. Remote support has no such limit — if you have a working internet connection, we can help you anywhere in the UK.